Introduction

Welcome to Velet Agency. These Terms of Service (“Terms”) apply to all Services provided by Velet Agency (“Agency,” “we,” “us,” or “our”). By accessing or using any of our offerings—including our website, client portal, consultations, or management services—you agree to these Terms. If you do not agree, please do not use our Services.

• Acceptance of Terms

All use of our Services constitutes acceptance of these Terms. We may update these Terms at any time; continued use after changes are posted means you accept the revised Terms.

• Eligibility Requirements

Our Services are available only to individuals who are at least 18 years old. By using our Services, you confirm that you meet this requirement and have the legal authority to engage with us.

• Scope of Services

Velet Agency specializes in marketing and talent management for the adult entertainment industry. Core offerings include:

a. Platform Management: Account setup, optimization, and daily administration for subscription-based platforms and social media channels. b. Content Strategy and Creation: Development of content calendars, branding guidelines, copywriting, and creative assets such as graphics and multimedia briefs. c. Growth & Engagement: Community management, direct message handling, live-stream planning, and retention strategies designed to grow and nurture your audience. d. Advertising & Promotions: Campaign design, paid media placement, influencer partnerships, and A/B testing to maximize ROI. e. Analytics & Reporting: Regular performance reports, KPI tracking dashboards, and actionable insights to inform strategy. f. Training & Consultation: Personalized coaching sessions, group workshops, and custom playbooks.

Specific deliverables, timelines, and fees are detailed in the individual Service Agreement we execute together.

• Client Obligations

Clients must provide accurate and complete personal, billing, and business information; supply any materials or rights needed for project work; abide by all applicable laws; and communicate respectfully. Harassment or abusive behavior may lead to suspension or termination of Services.

• Account Security

You are responsible for safeguarding your login details. Promptly inform us of any unauthorized access or security concerns. We are not liable for losses due to compromised credentials under your control.

• Fees, Payments, and Refunds

  a. Payment Terms: Fees and billing schedules are detailed in your Service Agreement (upfront deposits, retainers, milestone billing). b. Late Fees: Overdue invoices incur interest at 1.5% per month (or the maximum legal rate). c. Refunds: Cancellation within seven days of purchase for a full refund if no substantive work has begun. Once work starts, refunds (if any) are prorated based on progress. d. Taxes: All charges exclude applicable taxes, which are your responsibility.

• Intellectual Property Rights

All original methods, materials, trademarks, and proprietary tools created by Velet Agency remain our property unless we agree otherwise in writing. Clients retain ownership of pre-existing assets they provide; by submitting them, clients grant us a license to use those assets to deliver our Services.

• Confidentiality

Both parties agree to protect confidential information—business plans, pricing details, trade secrets—and use it solely for the purposes of the engagement. This confidentiality obligation survives the conclusion of our work together.

• Performance Standards and Disclaimers

We commit to delivering Services in line with industry best practices, but cannot guarantee specific outcomes such as earnings, subscriber counts, or engagement metrics. We are not responsible for failures attributable to circumstances beyond our control, including platform outages, regulatory changes, or acts of force majeure.

• Limitation of Liability

Our liability for any claim will not exceed the total fees paid by you in the three months preceding the claim. We disclaim liability for indirect, incidental, consequential, or punitive damages.

• Indemnification

You agree to defend and hold Velet Agency harmless against any claims, losses, or expenses (including attorneys’ fees) arising from your breach of these Terms, your content, or your use of our Services.

• Termination

We reserve the right to suspend or end Services if you violate these Terms or engage in harmful conduct. Either party may also end Services for any reason with 30 days’ written notice. Upon termination, all outstanding fees become due and we may delete your account data after 30 days.

• Governing Law and Dispute Resolution

These Terms are governed by California law, without respect to conflict-of-law provisions. Disputes are resolved through binding arbitration under American Arbitration Association rules, with each party bearing its own costs.

• Severability and Waiver

If any provision is found unenforceable, the remainder of these Terms remains valid. Waiver of any right under these Terms does not constitute a waiver of other rights.

• Entire Agreement

These Terms and your Service Agreement represent the complete understanding between you and Velet Agency, superseding all prior discussions or agreements.